We respect the privacy of our customers and visitors and therefore, we conduct our business in compliance with applicable laws. This privacy policy explains our policies for the collection, use, and disclosure of personal information to third party where necessary. By using our website, filling in pre-movement survey form, or raising an enquiry through email or website, or availing our services, you consent to the privacy practices described in this statement. We hope the notice outlined below summarises our policy and will help you understand what data we may collect, how we use and safeguard that data and with whom we may share it.

Personal Data Information & Intended Purpose:

We may collect customers full name, origin and destination address and email address, phone number, passport details, work permit, nature and type of customer goods and may also include financial information, such as bank account number etc or any other data related to the performance of moving contract, relocation or other associated services as required for the respective laws.  HOWEVER WE WILL NEVER SEEK YOUR CREDIT CARD DETAILS / PIN NUMBER, BANK ACCOUNT DETAILS, ETC. THROUGH OUR WEB PAGE OR ON PHONE.

Non-personal data using cookies:

Our website automatically collects (i.e., not by registration) non-personal data (e.g. type of Internet browser and operating system used, geographic locations, domains traffic derived from, number of visits, average time spent on the site, pages viewed etc). We may use this data to analyse and monitor the effectiveness of our Web sites and to improve its performance or content.

Policy on Personal Data Collection:

We collect personal information only when a customer requests for our services and voluntarily submit documents with personal information using online form, email, fax, or other mean. We limit collection of Personal Information to that which is necessary for its intended purpose and thus does not collect any information which is not relevant to the business / service objectives.

Customer’s Choice and Consent:

Customers have right to request information about the handling of his personal data. Our customers reserve the right to request us to rectify, not to disclose, to restrict access and/or to delete his personal information. We take it as a voluntary consent from our customer to process their data to serve them better.  We do not sell or otherwise market customer’s personal data to third parties.

Use limitation, retention, disposal:

Personal data is usually used to respond to customer enquiry, understand customer needs, make an offer tailormade for the customer’s requirement and to enrich our relationship with the customer. We limit the use of our customer’s personal information only to enable the Company to provide our services. We only retain personal data as long as it is necessary to fulfil the purpose for which the data is intended or as required to retain by law or regulations. On completion of the retention period, we destroy all the data securely.  

Data Access:

We limit access to our customer’s personal data only to our properly trained and authorized employees and third parties.  Please note that all our employees and service partners are trained to not to copy / divulge customer information to any one unauthorised, except for the purpose such data is entrusted to them.  Our service partners and employees need to sign an NDA with us.

Disclosure to third party:

We do not disclose our customer’s personal information to anyone and do not sell or otherwise market our customer’s personal data to third parties. However, we may provide personal information to third party for the purpose identified in this notice to serve our customer. Such third parties may include local and overseas governmental authorities, customs brokers, or persons to whom we are required to make disclosures to complete customs clearance of shipment. When we do disclose any of our customer’s personal information to third parties, we do so under a duty of confidentiality.

Data Security:

The security, integrity and confidentiality of your information is very important to us. We have implemented controls to protect data from unauthorised access, modification, disclosure, and misuse. We allow our authorized employees only to access personal data. These employees are trained and familiar with The Company’s privacy policies and its adherence. We encrypt our data in transit and constantly review new technologies to protect customer’s personal data. Please bear in mind that despite our best efforts to safe guard our customer’s data, no security measures are perfect or impenetrable.

Data Accuracy:

We are committed to maintain accurate, complete, and relevant personal information as reasonably possible and only for the purposes identified in this notice.  If you find any data is incomplete, you may write to us to have the same corrected.

Monitoring and enforcement:

We take appropriate actions to monitor and maintain our customer’s personal data, and we implement all reasonable security measures to maintain the safety of our customer’s personal data. We will not use our customer’s personal data for direct marketing via email, direct mail, telephone, and other similar means of communication.

Complaints:

If you believe that your personal information is not handled in accordance with the applicable law, GDPR Regulations or our privacy policies, you may submit a complaint to MD and or CEO of the Company who will investigate the complaint. In case of breach of GDPR Regulations, we will investigate this breach within the applicable timeframe.

How to contact us

If you have any questions or comments about our Data Privacy & Protection Policy, please contact us at info@transworldintl.com , or on Toll Free no. 1800 425 7680.   This Data Protection Policy will be reviewed regularly considering legislative or other relevant developments and may be revised without any prior notice. Please visit this page regularly to keep updated.